All the IT help you need, sorted.

Our standard call-out fee covers the first hour on-site. After that, we charge by the half-hour. We'll always give you a clear estimate before we start work — no surprises.

No. If we can't solve the problem, you don't pay. That's our no-fix, no-fee promise. We'll always be upfront if we think a repair isn't economically worthwhile.

I accept cash, bank transfer, and most major debit/credit cards. Payment is due on completion of the work.

Most on-site visits are booked within 24–48 hours. For urgent issues I do my best to come out the same day — call me directly and I'll let you know what's possible.

We cover all of Warwickshire and Leicestershire — towns and villages — within a 50-mile radius of Earl Shilton. Remote support is available UK-wide.

Yes — for on-site visits I'll need access to the device and ideally someone present who can describe the problem. For remote sessions you just need to be at your computer.

Yes. We use industry-standard encrypted remote access software. You can see everything we're doing on your screen in real time, and you can end the session at any point.

Most software issues — viruses, slow performance, software installation, settings problems, email setup — can be resolved remotely. Hardware faults (broken screens, failed drives) need an on-site visit.

Call or message us to book a time. We'll send you a link to download a small piece of software that lets us connect. Once the session is done, the software can be uninstalled.